Jeetcity Terms and Conditions

Welcome to Jeetcity Online Casino. These terms and conditions govern your use of our website and services. By registering an account, you confirm that you have read, understood and agree to be bound by these terms. If you do not agree with any part of this document, we ask that you do not use our platform. At Jeetcity, we reserve the right to amend these terms at any time, and continued use of our services after changes are posted constitutes your acceptance of the updated terms.

Operator Information

Our services are owned and operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We hold an e-gaming licence No. 0000002 issued by the Tobique Gaming Commission, Tobique First Nation, Canada. Any disputes that cannot be resolved directly with our support team may be referred to EGIS, our alternative dispute resolution provider, at [email protected]. The arbitration seat for any formal proceedings is Costa Rica. Jeetcity Online Casino has operated since 2022, and we are committed to providing a fair, transparent and secure gaming environment to our players worldwide.

Eligibility and Restricted Territories

To use our services, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We do not accept players from a number of restricted countries, including but not limited to Australia, New Zealand, Canada, European countries, Norway, India, Brazil, the United States, United Kingdom and many others listed in our general policy documentation. If you attempt to register or deposit from a restricted jurisdiction, we reserve the right to close your account and void any winnings. We do not permit the use of a VPN to circumvent these geographic restrictions, and doing so may lead to confiscation of winnings and permanent account closure.

Our official website language is English, and the English version of these terms prevails over any translated version, including our localisations in English (Australia), German, Norwegian, French and Italian.

Account Registration

We at Jeetcity require every player to complete our registration process and maintain only one account per person, household and IP address. You must provide accurate, current and complete information during registration. We may request KYC documentation at any time, including documents you have previously submitted, to verify your identity. A verified phone number is mandatory before you can submit a withdrawal request. Our team may suspend or close accounts that violate these terms, including those with duplicate registrations or falsified information.

• You must be of legal gambling age in your country of residence
• You must provide truthful registration and verification details
• We reserve the right to request additional documentation at any time
• Bitcoin play requires identity verification before depositing or betting

Deposits and Withdrawals

Our VegasHero-style cashier supports over 20 payment methods, including Visa, Mastercard, Skrill, Neteller, ecoPayz, Paysafecard, bank transfer and multiple cryptocurrencies. The minimum deposit is 20 EUR or equivalent, and there is no fee charged on our side for deposits, which are credited almost immediately. Withdrawals have a minimum threshold of 50 EUR or equivalent, and amounts exceeding a payment system's ceiling will be paid in instalments. Our payments department processes withdrawal requests within 48 hours; however, cash-out timing may vary up to 5 business days depending on the method used, with bank transfers taking up to 3 banking days.

We apply daily, weekly and monthly withdrawal limits depending on your account tier and currency. If we are unable to reach you by e-mail or phone within two weeks of a withdrawal request, your account will be locked and the withdrawal cancelled. Winnings may be confiscated if full KYC verification is not completed within 40 days of being requested.

Wagering Requirements

All deposits must be wagered x3 on most games or x10 on table and live games before a withdrawal can be processed. Our bonus wagering contributions are as follows: pokies contribute 100%, live games 10%, table games, classic pokies and video poker 5%, and instant games 0%. We calculate contributions carefully to ensure fairness across all game categories.

Jeetcity Casino Bonus Terms

Our welcome package is spread across three deposits and is a key reason many players search for a Jeetcity casino bonus or a Jeetcity promo code before registering. The first deposit bonus is credited automatically, while the second and third require a Jeetcity bonus code such as JEET75 or JEET50. Wagering on deposit bonuses and free spin winnings is x40, with a validity period of 5 days. Maximum bet during wagering is 7.50 USD, and maximum cashout is capped at 10x the bonus amount. Only one bonus may be active at a time, and deposit bonuses cannot be combined.

We also offer recurring promotions such as Monday Spins, the Wednesday Bonus and a dedicated Crypto Bonus, each requiring a specific Jeetcity bonus code and subject to their own wagering and validity rules. Players searching for a Jeetcity casino no deposit bonus should note that maximum winnings from no-deposit offers are capped at 50 EUR / 75 AUD, and at least one deposit is required before such winnings can be withdrawn.

• Bonuses are unavailable to players with a withdrawal-to-deposit ratio over 70%
• We may withhold bonuses from accounts showing a bonus rate pattern inconsistent with normal play
• Any active bonus is cancelled when the balance drops to 0.05 EUR / 0.075 AUD or less
• We reserve the right to decline bonus offers at our sole discretion

VIP and Loyalty Program

Here at JeetCity, we provide a 25-level loyalty program divided into Entry, Advanced and Ultimate tiers, each awarding free spins as players progress. Our VIP Program consists of three tiers — Settler, Resident and Citizen — offering increasing cashback percentages, higher withdrawal limits and dedicated account management. Players can reach VIP status through a fast track deposit of 1,500 USD. Unclaimed status rewards must be requested from our support team within 30 days of becoming eligible.

Game Fairness and Providers

Our platform features more than 10,000 pokies and over 1,500 jackpot games from leading studios including NetEnt, Microgaming, Pragmatic Play, Evolution, Betsoft and many more. Live dealer games are powered exclusively by Evolution. We apply certain restrictions on specific titles and providers in select jurisdictions, as outlined in our game availability policy, and we reserve the right to limit access to individual games or providers where required by regulation.

Responsible Gaming and Account Closure

We encourage all players to gamble responsibly and provide tools for self-exclusion, deposit limits and time-outs upon request. We at Jeetcity reserve the right to suspend or terminate any account suspected of fraud, collusion, bonus abuse or breach of these terms. An inactive account fee of 20 EUR per month applies after 12 months without login or gameplay, or the full remaining balance if lower.

Limitation of Liability

We do not guarantee uninterrupted access to our services and are not liable for losses arising from technical failures, third-party payment delays or circumstances beyond our reasonable control. Our liability, where accepted, is limited to the amount held in your account balance at the time of the dispute.

Contact Us

If you have questions regarding these terms, our support team is available 24/7 via live chat and e-mail at [email protected]. VIP players in the Resident and Citizen tiers also benefit from a phone-contactable personal VIP manager. We are committed to resolving any concerns fairly and promptly, in line with the standards expected of Jeetcity Online Casino.