Jeetcity Privacy Policy

At Jeetcity Online Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have regarding your data when you play at our site, https://jeetcity.com. By registering an account and using our services, you agree to the practices described below.

Who We Are

Our casino is operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We hold an e-gaming licence issued by the Tobique Gaming Commission (Tobique First Nation, Canada), licence No. 0000002. Any disputes we cannot resolve directly may be referred to EGIS, an alternative dispute resolution provider, at [email protected].

Information We Collect

When you create an account with us, we collect the information necessary to verify your identity, process your transactions, and provide you with our gaming services. Our data collection includes:

• We gather registration details such as your name, date of birth, email address, phone number and country of residence
• We collect identity verification documents (KYC documents), which may be requested at any time, including documents you have supplied to us earlier
• We record your payment information, including deposit and withdrawal method details, to process transactions securely
• We track your gaming activity, including bets, wins, bonus usage and wagering progress, to manage your account and our bonus programmes
• We log technical information such as IP address, device type, browser and login timestamps for security purposes
• We retain your communication history with our support team to improve our customer service

How We Use Your Data

We use the information we collect to operate Jeetcity Online Casino safely and in compliance with our licensing obligations. Specifically, we use your data to verify your identity before processing a withdrawal, to detect and prevent fraud, to administer our welcome bonus, loyalty programme and VIP tiers, and to communicate important account notifications. A verified phone number on your account is required before we can create a withdrawal request, and we may lock an account and cancel a pending withdrawal if we cannot reach you by e-mail or phone within two weeks of a request. We may also confiscate winnings if full KYC verification is not completed within 40 days of our request.

Bitcoin and Cryptocurrency Transactions

If you choose to deposit or play using Bitcoin or other supported cryptocurrencies, we require identity verification before you can deposit or place bets. We process crypto transactions through CryptoProcessing and convert crypto values at Coinbase Converter rates at the time of the transaction; we do not support crypto-to-fiat exchange. We retain records of these transactions in line with our regulatory obligations.

Sharing Your Information

We do not sell your personal data. However, we may share your information with:

• Payment providers, including Visa, Mastercard, Skrill, Neteller, Trustly, and others, to process your deposits and withdrawals
• Identity verification and fraud prevention partners who help us confirm your KYC documents
• Our regulator, the Tobique Gaming Commission, and dispute resolution body EGIS, where legally required
• Affiliates and marketing partners, only where you have consented to receive promotional communications
• Law enforcement or governmental authorities where we are legally obliged to disclose information

Restricted Jurisdictions

Our services are intended for players in markets where online gambling is permitted and where we are not restricted from operating. We do not knowingly accept registrations from residents of restricted countries, including (among others) Australia, New Zealand, Canada, the United Kingdom, the United States and most European Union member states. If you access our site through a VPN to circumvent these geographic restrictions, we reserve the right to confiscate any winnings associated with your account, in line with our Terms and Conditions.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, and analyse how players use our services. These tools help us keep you logged in, measure the performance of our promotions, such as our welcome bonus or Monday Spins, and tailor your experience across Jeetcity Online Casino. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Data Retention

We retain your personal data for as long as your account remains active and for a period afterwards as required by our licensing and anti-money-laundering obligations. If your account remains inactive for 12 months without login or gameplay, we apply an inactive account fee of 20 EUR per month, or deduct the full balance if it is lower, as described in our Terms and Conditions. We may retain certain records even after account closure to comply with legal, tax or regulatory requirements.

Your Rights

We want you to feel confident about how your data is handled when you play with us. Subject to applicable law, you have the right to:

• Request access to the personal data we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your data, subject to our regulatory retention obligations
• Withdraw consent to marketing communications at any time
• Lodge a complaint with our support team or escalate unresolved disputes to EGIS

Account Registration and Security

Jeetcity Online Casino requires full registration before you can play; we do not operate a no-account casino model. As part of our security measures, we verify your phone number before any Jeetcity casino login can be used to request a withdrawal, and we may request additional KYC documents at any stage of your relationship with us. We encourage you to search for "jeetcity casino login" only through our official site, https://jeetcity.com, to avoid phishing attempts and fraudulent copies of our platform.

Responsible Data Practices Around Bonuses

When you claim our welcome bonus, a reload offer, or participate in our loyalty programme, we process additional data related to your deposits, wagering activity and bonus eligibility. For example, our systems automatically track wagering progress toward the x40 requirement on free spin winnings or the x3/x10 wagering applied to deposits before a withdrawal can be completed. We use this data solely to administer promotions fairly and to detect bonus abuse, such as a withdrawal-to-deposit ratio exceeding our internal thresholds.

Children's Privacy

Our services are intended exclusively for adults who meet the applicable legal age requirement in their jurisdiction. We do not knowingly collect personal data from minors, and we will take immediate steps to delete any such data if we become aware of it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. The English version of this policy is the official version, and it prevails over any translated versions published on our site.

Contact Us

If you have questions about how we handle your personal data, or if you would like to exercise any of your privacy rights, please contact our support team at [email protected]. Our live chat is available 24/7, and Resident and Citizen VIP members also have access to a phone-contactable personal VIP manager. We are here to help you understand how your data is protected whenever you play at Jeetcity Online Casino.